Patient Centeredness Culture

Patient-centered care represents a paradigm shift in how patients, healthcare professionals, and other participants think about the processes of treatment and healing.

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Course Description

Patient-centered care represents a paradigm shift in how patients, healthcare professionals, and other participants think about the processes of treatment and healing. It is defined by the Institute of Medicine as the act of providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions. The rise of patient-centered care makes way for a healthcare system designed to optimize the agency and comfort of the most important and vulnerable people in the equation: patients, their families, and their communities.

In this course we will learn to communicate clearly and form a partnership with patients, their families and other healthcare providers. We will also explore the needs of the patient not only from a laboratory point of view, but from a comprehensive care view. We will know what the patient wants or the reason for the visit (concerns need for information), and utilize an integrated approach patient centered care .

The main objectives from course are to:

  • Learn how to formulate and disseminate patient centered culture in medical laboratory.
  • Touch on those techniques and cultural changes that organizations need to address while building a patient-centred culture.
  • Describe basic patient and families rights and responsibilities.
  • Develop the pathway for  the voice of customer.

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Course Includes

  • 4 Lessons
  • 1 Quiz
  • Course Certificate